Are Chatbots and Conversational UI a paradigm shift in UX? -- Matt Chalawsky, Los Angeles, California
Matt Chalawsky -- Are Chatbots and Conversational UI a paradigm shift in UX? It's been over a year since Facebook announced it's Messenger bot initiative. As with most new technologies, there's a lot of excited at first, but eventually the technology will either prove to be a better user experience or not. There's some evidence that Chatbots are gaining traction. This is actually surprising since most chatbots are still fairly unsophisticated and struggle to provide more than a scripted response. Natural language processing (NLP) has been making huge gains in recent years. NLP allows chatbots to understand the intent of a statement. This is a very difficult problem given that the English language allows so many ways to say the same thing. Luckily for chatbot developers, there are a growing number of NLP tools (i.e. API.ai , Microsoft LUIS , IBM Watson ) that solves the most daunting aspects of the problem. Mobile is the key driver of chatbots today sin