Showing posts from May, 2017

Are Chatbots and Conversational UI a paradigm shift in UX? -- Matt Chalawsky, Los Angeles, California

Matt Chalawsky -- Are Chatbots and Conversational UI a paradigm shift in UX? 
It's been over a year since Facebook announced it's Messenger bot initiative.  As with most new technologies, there's a lot of excited at first, but eventually the technology will either prove to be a better user experience or not.

There's some evidence that Chatbots are gaining traction.  This is actually surprising since most chatbots are still fairly unsophisticated and struggle to provide more than a scripted response.

Natural language processing (NLP) has been making huge gains in recent years.  NLP allows chatbots to understand the intent of a statement.  This is a very difficult problem given that the English language allows so many ways to say the same thing.  Luckily for chatbot developers, there are a growing number of NLP tools (i.e., Microsoft LUIS, IBM Watson)  that solves the most daunting aspects of the problem.

Mobile is the key driver of chatbots today since the mobil…